40 / 100
AI reference rating
This Penn Station location has mixed reviews. While many customers praise the food, particularly the subs and fries, there are significant and recurring complaints about order accuracy and service issues. Some reviewers experienced long waits and incorrect orders, while others had issues with app rewards. The atmosphere is generally neutral, and prices are considered average.
- ＋Food is often described as amazing, delicious, and excellent.
- ＋Philly Cheesesteak subs and fries are frequently highlighted as favorites.
- ＋Chocolate chunk cookies are noted as a tasty dessert treat.
- ＋The inside is generally clean.
- －Frequent issues with order accuracy, with a 50/50 chance of receiving the correct order, especially for online or pickup orders.
- －Significant complaints about poor customer service, including refusal to honor app rewards and incorrect orders.
- －Longer than estimated wait times for food, even after the estimated pickup time.
May differ from your actual experience.
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